{"id":363,"date":"2016-07-28T23:06:21","date_gmt":"2016-07-28T23:06:21","guid":{"rendered":"http:\/\/themenectar.com\/demo\/salient-app\/?page_id=363"},"modified":"2024-08-08T06:55:35","modified_gmt":"2024-08-08T06:55:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.diamondstreamzz.com\/?page_id=363","title":{"rendered":"FAQ &#8211; DiamondStreamzz"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f7f7f7&#8243; bg_image=&#8221;4055&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;100&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; color_overlay_2=&#8221;#d8349c&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;zoom-out&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;fast&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>Questions About Your IPTV Subscription<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;How Do I Install This On My Device?&#8221;][vc_column_text]WATCH ON ALL DEVICES !<br \/>\nDiamondStreamzz is compatible with all current smart devices such as Smart TV (Android TV, Samsung TV, LG TV), TV Box (Android Box, Apple TV, Firestick, Nvidia Shield&#8230;), Smartphones &amp; Tablets (Android, iOS), PC (Windows, macOS), and web browsers.<\/p>\n<p>SMART TV SAMSUNG<br \/>\nStep 1: Open the app store on your Samsung Smart TV.<br \/>\nStep 2: Search for the keyword &#8220;IPTV Smarters&#8221; and install this app (It&#8217;s a free app).<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port<br \/>\nPress &#8220;Add user&#8221; to log in and start watching.<\/p>\n<p>SMART TV LG<br \/>\nStep 1: Open the app store on your LG Smart TV.<br \/>\nStep 2: Search for the keyword &#8220;IPTV Smarters&#8221; and install it. (It&#8217;s a free app)<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port<br \/>\nPress &#8220;Add user&#8221; to log in and start watching.<\/p>\n<p>ANDROID TVS\/ANDROID BOXES\/ANDROID PHONES<br \/>\nDiamondStreamzz APP (OUR APP) Step 1: Download and install.<br \/>\nStep 2: Log in using the account information provided to you after successfully registering for the service.<\/p>\n<p>TIVIMATE<br \/>\nStep 1: Install &#8220;Tivimate&#8221; from Google Play (Paid App)<br \/>\nStep 2: Setting &gt; Add playlist &gt; Xtream Codes.<br \/>\nStep 3: Login as account information we provided.<br \/>\nLine 1: URL Portal<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nCheck &#8220;include VOD&#8221;<br \/>\nPress &#8220;Next&#8221;<\/p>\n<p>OTT NAVIGATOR<br \/>\nStep 1: Install &#8220;Ott Navigator&#8221; from Google Play (Both Paid &amp; Free version).<br \/>\nStep 2: Setting &gt; Provider &gt; Portal &gt; Xtream Codes.<br \/>\nStep 3: Login as account information we provided<br \/>\nLine 1: URL Portal<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nPress &#8220;Apply&#8221;<\/p>\n<p>TELEVIZO<br \/>\nStep 1: Download and install &#8220;Televizo&#8221; from Google Play (Both Free &amp; Paid version).<br \/>\nStep 2: Go to Settings &gt; Create Playlist &gt; New Xtream Playlist.<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: Server address<br \/>\nPress the green checkmark icon in the top right corner to initiate the login and start watching.<\/p>\n<p>IPTV SMARTER PRO<br \/>\nStep 1: Download and install the &#8220;IPTV Smarters Pro&#8221; app (It&#8217;s a free app).<br \/>\nStep 2: Select Xtream Codes API Login.<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port Press &#8220;Add user&#8221; to log in and start watching.<\/p>\n<p>IOS\/MACOS\/TVOS<br \/>\nIPTV SMATERS LITE<br \/>\nStep 1: Instal &#8220;IPTV Smaters Lite&#8221; from appstore (It&#8217;s free app)<br \/>\nStep 2: Select Xtream Codes API Login<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port<br \/>\nPress &#8220;Add user&#8221; to log in and start watching.<\/p>\n<p>ISTB<br \/>\nStep 1: Install &#8220;iSTB&#8221; from appstore (Paid app) Step 2: Select + , select Xtream(Username\/Password)<br \/>\nLine 1: Name (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Url Portal<br \/>\nLine 3: Username<br \/>\nLine 4: Password<br \/>\nLine 5,6: Blank.<br \/>\nPress &#8220;Add&#8221; to log in and start watching<\/p>\n<p>PC (WINDOWS\/MACOS)<br \/>\nIPTV SMATERS PRO<br \/>\nStep 1: Download and install &#8220;IPTV Smaters&#8221;. Download here &gt;&gt; Windows \/ macOS<br \/>\nStep 2: Open app<br \/>\nStep 3: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port<br \/>\nPress &#8220;Add user&#8221; to log in and start watching.&#8221;<\/p>\n<p>WEB BROWSERS<br \/>\nStep 1: Go to http:\/\/webtv.iptvsmarters.com<br \/>\nStep 2: Log in using the account information provided to you after successfully registering for the service.<br \/>\nLine 1: Anyname (Enter any name you like, for example: iptv4k)<br \/>\nLine 2: Username<br \/>\nLine 3: Password<br \/>\nLine 4: URL Port<br \/>\nPress &#8220;Add user&#8221; to log in and start watching.&#8221;[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What do I need to get started with Diamond Streamz?&#8221;][vc_column_text]To start watching, you will need an Diamond Streamz subscription, a supported device and a medium-speed internet connection. Diamond Streamz is currently available on these compatible devices:<br \/>\nBox TV : Android Box , MAG&#8230;<br \/>\nSmart TV : LG TV or Samsung Tv or TCL TV&#8230; (All models)<br \/>\nAndroid smartphones or tablets<br \/>\nApple iPhones and iPads<br \/>\nApple TV (4th generation or later)<br \/>\nChromecast<br \/>\nEcho Show<br \/>\nFire Tablets<br \/>\nFire TV and Fire TV Stick<br \/>\nMac or PC browser<\/p>\n<p>ONN Box<br \/>\nNvidia Shield[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I watch local sports and news in my area?&#8221;][vc_column_text]Subscribers of Diamond streamz can watch local football games on the channels: Bally, DirtVision, Sky sports, Bt Sport, BBC sport PPV, BEINSPORT, NBC, CBS, ABC, BTN, FOX, FS1, ESPN and other channels&#8230; . Local and national channels are available to watch live in your area.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I watch live TV on multiple devices at the same time?&#8221;][vc_column_text]Our Streamz subscription allows you to watch up to SIX screens Every subscription Can go to Six connections. If you want to take advantage of our Streamz subscription simultaneously you will get a discount for the Forth and Sixth Connections.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are the payment methods ?&#8221;][vc_column_text]I accept Venmo, Cashapp , Zelle, Chime, Wise and Bitcoin. ALSO PAY AS FAMILY AND FRIEND&#8217;S ONLY AND SEND AS A GIFT AND UNDER NO CIRCUMSTANCES DO NOT MENTION I-P-T-V. Let me know what method you use.[\/vc_column_text][\/toggle][\/toggles][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;Do we need vpn when using iptv service?&#8221;][vc_column_text]Using a VPN is not mandatory, but if the customer wants a secure connection secure with vpn you can do it , you have just to tell us the vpn connection country so that we can change the location of your iptv subscription on our servers.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Is it possible to pay an Diamond Streamz subscription for someone else with my card?&#8221;][vc_column_text]Yes you can do it at any time..[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Restart and check what does that mean?&#8221;][vc_column_text]Restart your devices and wait 30 seconds before turning them back on (set-top boxes, Android boxes, routers, cable modems, etc.) &#8211; Make sure you are using a LAN (Ethernet) cable to connect to the devices and not via Wifi .[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;My 3 months subscription is over, how should I renew it?&#8221;][vc_column_text]Renewal is done manually on our diamondstreamzz.com site[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How does it go after paying my Streamz subscription?&#8221;][vc_column_text]In order to assist you, we will contact you by email within a maximum of 120 minutes after your payment.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;My channels are not working?&#8221;][vc_column_text]We make sure to provide you with a high level of service at deeply discounted rates. So please keep that in mind first and foremost. If a channel is down, we&#8217;ll do our best to get it back up and running. Please use the guidelines below before reporting a channel:<br \/>\nStop and give it a few minutes. We reboot and swap channels if needed. The channel may be coming back.<br \/>\nDoes this happen on all channels? If so, you need to check on your end.<br \/>\nTurn off your devices and wait 30 seconds before turning them back on (set-top boxes, Android boxes, routers, cable modems).<br \/>\nMake sure you are connecting using LAN (Ethernet) cables to the devices and not via Wifi.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Service Troubleshooting&#8221;][vc_column_text]Service Troubleshooting Did you have buffering issues with your previous service providers? Buffering is caused by various things. Please follow the below directions: 1. How fast is your current speed? Download an app called speed test. You need AT LEAST 40mbps of constant speed for this service to work efficiently. 2. What device are you using? Firesticks will buffer. This is due largely by their processing speed and limitations of onboard memory. Please see recommended our devices. 3. How much storage is available on your device? If you do not have enough on board storage, your device will slow down. For firestick users, follow these steps: Go to main screen of your application. Go to settings highlight\/select My firetv highlight\/select about select storage. If you have less than 1gb of storage, you need to free up some space. 4. Is your modem\/router in one box or 2 boxes? Combo boxes are not preferred. This is due to their inability to distribute bandwidth equally among all of your devices. For example, if you have 100mbps speed, whether your kids are using their ipads or not, the bandwidth is distributed equally and not based on demand. Smart Routers are preferred because they distribute bandwidth based on need. 5. Who is your internet service through? If you have ATT\/Comporium or sometimes xfinity, most likely, you will need a vpn for this type of service to work. Please see #6 for VPN. 6. Are you being throttled? If you reset your modem\/router, and your speeds are still poor, try installing a VPN. IT IS GOOD TO DO DAILY MAINTANCE FORCE STOP, CLEAR CACHE AND RESTART YOUR DEVISE AND ROUTER AND MODEM TO HELP OUR STREAMZ RUN SMOOTHLY ALSO DELETE ANY UNUSED APPS OUR STREAMS ARE HIGH QUALITY AND NEED MEMORY TO RUN!![\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f7f7f7&#8243; bg_image=&#8221;4055&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;100&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; color_overlay_2=&#8221;#d8349c&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;zoom-out&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;fast&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4133,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-363","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/pages\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=363"}],"version-history":[{"count":14,"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/pages\/363\/revisions"}],"predecessor-version":[{"id":4181,"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/pages\/363\/revisions\/4181"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=\/wp\/v2\/media\/4133"}],"wp:attachment":[{"href":"https:\/\/www.diamondstreamzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}